Returns and refunds.

Eligibility for returns

Returns may be accepted within 14 days of delivery, provided the item is returned in its original condition.

• The product must be unused and in original packaging.
• All accessories and included materials must be returned.
• Proof of purchase is required.

Non-returnable items

Certain situations are not eligible for refunds.

• Items damaged due to misuse, modification, or improper handling.
• Products returned outside the return window.
• Normal wear or cosmetic variation.

Mining performance disclaimer

Kryvado performs real cryptocurrency mining activity, which is inherently probabilistic. Refunds are not provided based on mining outcomes, performance expectations, or lack of rewards.

Refund processing

Once a return is received and inspected, approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.

Shipping costs

Original shipping costs are non-refundable unless the return is due to an error on our part. Return shipping costs are the responsibility of the customer unless otherwise stated.

How to request a return

To request a return, please contact us through the Contact page and include your order number and reason for the request. Contact Kryvado.